I spoke with a Sears Customer Service Rep about their Price Match Policy, here is what they had to say:
Thank you for contacting Sears.com.
Following are details regarding Sears Price Match Plus Policy:
Retail Competitors:
If you find a lower price on an identical branded item with the same features (in Home Electronics identical brand and model number) currently available for sale at another local competitor retail store, Sears will match that price plus, give you 10% of the difference. Just bring in the original advertisement to a sales associate at the time of, or within 14 days after, your purchase.
Online Retail Competitors:
If you find a lower online price (including shipping, handling and delivery) on an identical branded item with the same features (in Home Electronics identical brand and model number) currently available from a local competitor retail store honoring its own online price and the item is currently available for sale and delivery in your area, Sears will match that total price Plus, give you 10% of the difference. Just print the ordering page, including shipping, handling and delivery, and bring it to your Sears store at the time of, or within 14 days after, your purchase. If you are purchasing the item from sears.com, please fill out a Price Match form.
Sears Holdings:
If you find a lower price on an identical item (brand and model number) currently available for sale and delivery in your area from another Sears Holdings retail format or website, Sears will match that price, but will not provide the additional 10% of the difference. Sears will not price match limited time “Online Only” events, “Special Online Only Price” or conditional “Online Only Special Offers” on our websites. Only items listed as Sold by Sears or Sold by Kmart are eligible for price matching on our websites. All other rules for qualification apply.
Exclusions:
Sears will not price match competitors' items that are limited in quantity, offered for sale for less than six hours during a day, or offered for sale during the day after Thanksgiving. Sears will not price match competitors´ or our websites bonus or free offers, special offers, bundled offers, rebates, financing offers, coupons, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise. Sears will not price match services. Sears will not match typographical errors or competitors' prices that result from a price match. Photo copies of advertisements or receipts will not be accepted as verification of competitor pricing.
Price Protection Policy:
Buy with confidence from Sears. If an item you have purchased from Sears goes on sale for a lower price within 14 days of your purchase, Sears will refund the difference.
To claim a Price Protection Policy adjustment, go to your original Sears store where the purchase was made with your receipt. If your purchase was made on Sears.com, please fill out a Price Protection form. You will be given a refund for the difference of the original selling price and the current advertised/reduced price.
Apparel clearance merchandise and conditional “Online Only Special Offers” do not qualify for Price Protection Policy adjustments.
Unless otherwise stated, promotions with a specific time window such as early open specials, one -day sales or “Online Only” events will be honored under the Price Protection policy only if the receipt is presented during the promotional time window. Deferred interest financing is not a price, and is not subject to the Price Protection Policy.
Thank you for taking the time to contact us. We appreciate your business and value you as a Sears Holdings customer. We certainly hope you will continue to make Sears Holdings your choice for quality and value.
Don't forget, if you find a lower price on your items within 14 days, we have a Price Match and Price Protection Policy to ensure you always receive the best price.
Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok.
Shop www.sears.com now to pick up great products for the season.
Chris B.
Sears Customer Care
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